Best Support in the Industry
First, when can I get support? Second, how well do the support people know the product? Third, how long until my problem is going to be fixed? Is their emergency support both during hours of operation and after the software company closes? If they offer emergency support, how much additional does it cost and what is the likely response time? Are they a full service company, both hardware and software?
All very good questions, and probably the most important aspect of any software company. To understand 2i Nova's support you must have a little company background. 2i Nova was founded on the belief that if we give veterinarians high quality feature rich software and focus the company resources on the support side of the business, our clients will market the product for us. This standard is still true 30 years later.